We accept all major credit/debit cards, PayPal, Venmo, Google Pay, Apple Pay, and Shop Pay.

Your order confirmation email includes a link to a page that will reflect the current status of your order and will update the status until it is fully processed.

Yes — we stand by our workmanship. If your newly sharpened tool does not cut properly upon first use, contact us immediately, and we will resolve the issue.
We will re-sharpen that item for free with your next sharpening order.

It depends on how often and how hard you use them. As a general guideline:

• Heavy daily use: every 2-3 months
• Light or occasional use: 4-6 months

If you notice dullness, pulling, or inconsistency in cutting, it’s time to sharpen.

• Clean after each use (remove hair, debris).
• Store dry and in a protective case.
• Use appropriate oil or lubricant for clippers.
• Always fully close your shears before setting them down to limit potential nicks.
• Avoid cutting materials that dull blades (e.g. wire, pins).
• Get routine maintenance (minor adjustments) before big damage occurs.

We ship sharpening orders back to customers within 5 days from receiving the tools. However, clipper repair usually takes longer to complete.

While you may send us both sharpening and clipper repairs in one package, please consider placing your online orders separately for each service so we can ship your sharpening back to you as soon as possible. Please understand that if you place one online order for both sharpening and repair services, the return of your sharpened items may be delayed beyond our typical return time.

1. Clean and dry your tools before packaging.
2. If you are sending 10 or more clipper blades for sharpening, be sure to send them in our specially designed box if you have one. Otherwise, wrap each blade securely (e.g. in cloth or bubble wrap) to prevent movement and damage in transit.
3. If you are sending shears or scissors to be sharpened, enclose them in a shear case to protect them during shipment. If you do not have a shear case, be sure to put a rubberband around the tips of the shears to keep them closed and wrap the shears securely (e.g. in cloth or bubble wrap) to prevent movement and damage in transit.
4. Include a note with your name, contact info, and any special service(s) you require (e.g. repair, adjustments). Alternatively, enclose a printout of your order confirmation.
5. Use a sturdy box or padded envelope.
6. Ship via a reliable carrier (we use USPS), and be sure to keep your tracking number.
7. Please consider insuring your package as we are not responsible for lost or damaged items during transit.

Yes! You may order sharpening services and/or clipper repair along with products from our online storefront; however, we will not ship merchandise until we have received and completed your service order. Therefore, if you need the merchandise quickly, we strongly recommend placing two separate orders: one order for the storefront merchandise and one for the sharpening and/or clipper repair service so we can ship your new equipment to you immediately.

At times, and strictly at our own discretion, we may choose to ship an order in more than one package.  If that occurs, we will not charge additional shipping fees unless we contact you for prior authorization. This would only occur in rare circumstances.

We actually refurbish Arco blades since sharpening alone is not sufficient. Please read the IMPORTANT NOTE below.

Refurbishment includes:

• sharpening the comb blade
• replacing the cutter blade
• replacing broken plastic pieces as necessary

It is not necessary to send your clippers along with your blades to be sharpened. However, if you need to have your clipper repaired, please contact us for a referral to a service center that can provide that service; we do not repair that type of clipper.

IMPORTANT NOTE:
Only Whal and Bucchelli brand Arco blades are able to be refurbished. All other 5-in-1 blade brands are intended to be disposable and are not able to be serviced. This is important to keep in mind when purchasing new blades. Savings on the front end do not always equate to long-term savings.

Yes, we service ceramic blades by sharpening the comb and replacing the ceramic cutter blade for the same price as sharpening a full metal blade. However, we only service ceramic blades that are 2 inches or less wide (small ceramic blades).

If you have wide ceramic blades you would like to be serviced, we can replace the ceramic cutter with a metal cutter for an additional fee. Otherwise, we do not service ceramic blades wider than 2 inches.

Please contact us if you have any further questions about ceramic blade sharpening service or the fee associated with converting ceramic clipper blades to a full metal clipper blades.

Yes! We are happy to receive phone calls or texts from our customers during the following hours:

Monday through Saturday
8:30am - 8:00pm EST

Sunday: CLOSED

If we are unable to answer you when you call, we will return your call as soon as possible; please be sure to leave us a message.